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Location
Our location has many advantages. Based in Manila we are able to recruit mature and highly experienced staff with the best English language skills . As Manila has an abundance of call centres we have an inexhaustible supply of staff trained in call centre skills. We simply do not have a problem with staff retention. We can also recruit quickly to handle large volume campaigns should this be a requirement. With the ability to acquire office space at an extemely low premium this keeps our overheads low and provides a wealth of space needed to cope with expansion. Naturally, this gives us a distinct advantage over our competitors.
Service
Everybody says they can offer a better service, but we believe we can demonstrate this through our investment in the very best technology and our on-going commitment to staff development. Our service is designed to eliminate client stress, leaving you to concentrate on your core business. We offer all the technical advantages of a multi-million pound/Dollar call centre but with low overheads, permitting us to adopt a flexible and highly competitive approach to all of our services. We foster long term relationships with our clients through honesty & dialogue.
As communication technology continues to evolve there is one fact that will never change. People will always need to speak to people. Companies now recognise that outsourcing their call handling can be easier than having an in-house call centre whilst also offering greater flexibility and cost savings.
We can offer you measurable customer contact 24 hours daily and ensure all enquiries are serviced by trained intelligent teleservice specialists. This frees you to concentrate on your core business.
» Our Inbound Services include:
- Media Response (DRTV, Radio, Press, Direct Mail)
- Customer Helplines
- Customer Information and Support Lines
- Telephone Order Lines
- Dealer and Branch Look Up
- Donation Lines
- Internet Response
» Our Outbound services include
- Direct Sales
- Sales Lead Follow Up
- Lead Generation
- Appointment Setting
- Information Gathering
- List Cleaning, Conditioning & Mining
- Event Building
- Market Research
- Seminar & Conference Booking
- E-commerce
- Welcome Calls
- All Aspects of CRM
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