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INBOUND SERVICES
Our inbound services functions as information
source, product and feature inquiries, troubleshooting, feedback focal
point for customers, action center for customer's request, as well as
technical support. We make sure that each call is handled promptly and
with outmost care. We provide inbound solution that is tailored to your
business needs and service levels.
» Our Inbound Services include:
- Media Response (DRTV, Radio , Press , Direct Mail)
- Customer Helplines
- Customer Information and Support Lines
- Telephone Order Lines
- Dealer and Branch Look Up
- Donation Lines
- Internet Response
- E-commerce
- Fulfilment
- Disaster Recovery
OUTBOUND SERVICES
Through our outbound services,
we convert lead list into a customers list. We build
connection with potential customers that boost retention
rates well beyond the initial sale. We offer cost-effective
outbound services that increase sales and supplement
your direct marketing efforts, thus helps increase
your customer base.
» Our Outbound services include
- Direct Sales
- Sales Lead Follow Up
- Lead Generation
- Appointment Setting
- Information Gathering
- List Cleaning, Conditioning & Mining
- Event Building
- Market Research
- Seminar & Conference Booking
- E-commerce
- Welcome Calls
- All Aspects of CRM
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