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Telemarketing is Booming

Companies are spending more of their budget on telemarketing than any other form of Direct Marketing. Why? Because telemarketing works harder. It now accounts for more than a quarter of total spending, continuing to outstrip Direct Mail for the third year running.

Consumer research confirms that despite the increase in electronic interactions, there continues to be a significant role for the more personal contact medium:- The Telephone. It is clear how telephone response options have become, and remain, ubiquitous.

We are at the forefront of this exciting medium and our software reflects the convergence between telephone and electronic media. We can handle your Inbound calls and produce extraordinary results when Outbound calling. Our state of the art contact centre allows us to deliver and implement profitable customer contact strategies for our clients however large or small.

We have separated our Inbound and Outbound sectors (we believe the functions involve very different skill sets) so that you receive fully customised services from our specialist telemarketing teams acting as your staff.

 

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EcustomerDesk provides partial or complete outsourcing or in-sourcing solutions, specializing in providing technical support and customer service through multiple channels including phone, e-mail, Web and chat.

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EcustomerDesk provides a range of services for a company's internal support operations, from training and development, knowledge management and technical staffing, to insourced or outsourced helpdesk.

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EcustomerDesk provides pan-European/American fulfillment solutions, including multi-lingual sales order processing via Internet and phone, inventory control, product delivery and returns handling. 'From purchase-click to parcel-drop'.

 

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